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» Human Resource and Organization Behavior Case Studies Collection Please note: This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source. |
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A businessman once said, “A business succeeds not because it is long established or because it is big, but because there are men and women in it who live it, sleep it, dream it, and build great future plans for it. -J W Marriott Sr., Founder Chairman, Marriott Corporation1 It's common sense. It's very simple stuff… It's basic Christian principles: treating your people right, loving your people. And if you love them, they will do anything for you, and your customers will get wonderful service. -J W Marriott Jr., Chairman and CEO, Marriott International2
1] “The Marriott Management Philosophy- A living tradition of values and beliefs,” Marriott Corporation Employee Communications and Creative Services Department. |
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